Support Home

The BasicTalk Support Site is organized into five easy-to-navigate Centers where you can learn how to manage your account, set features, get information about billing and payment, and find technical guidance when needed.

Go to the Billing & Payment Center to learn how to view and print your billing statements, update payment information or make a payment in your Online Account.
Go to the Manage Account Center for information on managing your BasicTalk™ service right in your Online Account.
Go to the Features & Services Center to learn how set up and use Voicemail and how to use the other BasicTalk™ features.
Go to the Technical Support Center for information about setting up your BasicTalk Box™ and for help resolving common service issues.
Go to the New Customer Center to begin using your BasicTalk™ service, starting with the installation of your BasicTalk Box™.

Getting Started

  1. Make sure you have a working broadband internet connection.
  2. Sign up online and receive an activated BasicTalk Box™ by mail or purchase at a retail location. Retail purchases must be activated.
  3. Activate a retail purchase before you plug in your BasicTalk Box™.
  4. Set up your online or retail purchase and start making calls.

Did You Know?

Account Login